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Solving The Infamous “Incorrect Click” Issue!

Posted by shanebost | On: Mar 02 2012

Ok so… This post should probably be on some FAQ page somewhere, but I think the info will be useful to many Traffic Exchange users, not just SiteXplosion members.

SiteXplosion runs pretty smooth and trouble free, but one thing that seems to come up a lot is the “Incorrect Click” issue. After the surf timer runs out, a set of images appear (I call them surf images) and one of the four images in the group on the right should match the image on the left. This is an anti-cheat feature that ensures a real person is viewing each site.

SiteXplosion Surf Images:
SiteXplosion Surf Images

The problem begins when one of two things happens, either none of the images are a correct match, or there is a matching image but when you click it the surf bar says “Incorrect Click”. You can get away with this a few times but after several page views your account will probably be suspended. If this does happen please submit a Support Ticket and we will reactivate your account as soon as possible.

Now let’s break down both problems separately and easily fix each one.

Problem #1 SiteXplosion and many other Traffic Exchanges, do not support your browsers’ Zoom In/Out feature. The correct image is actually controlled by the position of the image on your screen.  So if your browsers Zoom is set to anything other than 100% the correct image will be shown out of position, resulting in an “Incorrect Click”.

Solution #1
Reset your browser Zoom level to 100%. There are a few ways to do this but the quickest and easiest way is a keyboard shortcut. To use a keyboard shortcut press and hold one key while pressing the additional key or keys.

Windows:
Use the following keyboard shortcuts to reset your browsers zoom.
(Ctrl + 0)

Apple:
Use the following keyboard shortcuts to reset your browsers zoom.
(Command + 0)

You can also reset your Zoom the hard way thru your browsers tools/options. Each browser is a little different but here’s a quick guide for a few of the most popular.

Internet Explorer
Click on the Tools icon in the upper right corner
Select Zoom from the menu, then select 100%

IE9 Zoom

Firefox
Press the Alt key to temporarily bring up the traditional Firefox menus
At the top of the Firefox window, click the View menu
Select Zoom
Select Reset

Firefox Zoom

Chrome
Click on the wrench icon in the upper right corner
Set Zoom to 100%

Chrome Zoom

Safari
Click on the page icon in the upper right corner
Select Zoom
Select Actual Size

Safari Zoom


Problem #2

Your browser caches images and other page elements to make the page load faster. This creates a problem when a new set of surf images should appear and the browser is showing you an old, cached version of the surf images.

Solution #2
You need to clear your browser’s cache before you continue your surfing session. Again each browser is a little different but here are keyboard shortcuts for the most popular.

Internet Explorer
Use the following keyboard shortcuts to clear the browser’s cache.
(Ctrl + F5)

Firefox
Use the following keyboard shortcuts to clear the browser’s cache.
Windows: Ctrl + Shift + R
Apple: Cmd + Shift + R

Safari
Use the following keyboard shortcut to clear the browser’s cache.
Alt-Cmd-E

If you still have an issue or use a different browser you can find More Info Here

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7 Comments

  1. One of life’s great mysteries solved Maybe it’s not really that important in everyone’s life, but whenever it happens (especially the case where you’re staring at it and there are no matching images)it is so annoying and confusing that if feel that way. Thanks for the explanation and fixes.

  2. That seems to be a bug?? since it doesn’t always happen, just occasionally. When I am looking right at the correct image, and click it and it says incorrect. Since my 100% image doesn’t change from click to click, I don’t understand why it just happens occasionally and not all the time???

  3. farzaneh says:

    thanks for the informative feedback :)

  4. These are possible reasons for error and good as a starting point. But the problem is much larger and beyond these possibilities.

    IE vs Firefox: In my experience, Firefox is prone to this error. I have not observed this error on IE.

    One way to work around this problem is to change the “Surf Setting” to “dropdown”. This has helped me.

  5. Donovan says:

    I have been wondering for months why I was getting so many “incorrect” images. My eyesight is not what it used to be, so I magnify my screen. Hopefully, cutting back to 100% will solve the problem. Thanks for the info.

  6. wasim says:

    it was helpful but some time the problem is that just one section of the icon loads n sometimes the icons do not load at all just a small square with i dot mark inside so how do we correct that ? any solution?

    • clair says:

      The quickest solution is often to reload the whole page. If you don’t want to do that, right-click that small square and choose “Open in new tab.” Do this for each of the missing icons until you find which one matches. Then left-click on the small square that gave you that icon. It’s slow but it usually works.

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